Effective Date: 6 June 2025
Last Updated: 6 June 2025
SKY DIMENSION MARKETING (“we”, “our”, or “us”) provides CRM and chatbot automation services for businesses using platforms including WhatsApp Business, Facebook Messenger and Instagram. This Privacy Policy explains how we collect, use, and protect your information and your end users’ information when you use our services.
1. Information We Collect
We collect the following categories of data:
a) Business Client Data
- Business name, email address, phone number
- Facebook Business ID / WhatsApp Business Account ID / Instagram Account ID
- Marketing materials for use in the CRM and chatbots
- Payment and billing information (if applicable)
b) User and Customer Interaction Data
- Messages sent and received through WhatsApp, Facebook Messenger and Instagram Direct Messenger
- Timestamps, delivery/read status
- CRM and Chatbot interaction logs
c) Technical and Usage Data
- IP address, browser type, device information
- API call logs, webhook events, error logs
2. How We Use the Information
We use the collected data to:
- Deliver and improve our CRM and chatbot services
- Facilitate automated communication on behalf of our business clients
- Analyze usage patterns to optimize performance
- Provide technical support and troubleshoot issues
- Ensure compliance with platform policies (e.g., Facebook, WhatsApp)
3. Data Sharing and Disclosure
We do not sell or rent your information.
We may share data only under these conditions:
- With Facebook, WhatsApp and Instagram APIs for message processing and delivery
- With third-party processors (e.g., cloud hosting, analytics)
- If legally required (e.g., to comply with a subpoena or law enforcement request)
- With your explicit consent
4. Data Security
We take your data security seriously:
- Data is encrypted in transit (TLS) and at rest
- Access is limited to authorized personnel only
- Regular audits and access logging are enforced
- We comply with industry best practices and platform security standards
5. Data Retention
We retain personal data, including message content and metadata, only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with legal, regulatory, or contractual obligations.
We determine retention periods based on the following criteria:
- The original purpose for which the data was collected (e.g. service delivery, communication history)
- The ongoing nature of your relationship with us (e.g. active account, pending inquiry)
- Legal or regulatory retention requirements applicable under Malaysian law (e.g. tax, audit, or anti-money laundering obligations)
- Industry best practices and operational needs (e.g. security monitoring, dispute resolution)
6. Your Rights and Choices
As a user or business client, you have the right to:
- Request access to your stored data
- Request correction / deletion of irrelevant / excessive / inaccurate data
- Opt out of non-essential communications
To exercise these rights, contact us at support@r3brandofficial.com
7. Business Clients’ Responsibility
If you are a business client using our services:
- You are responsible for obtaining user consent before initiating any automated messaging
- You must comply with Meta platform policies
- You must notify your end users of how their data is being used
We provide tools to help you do this responsibly.
📞 8. Contact Us
If you have questions about this policy or our data practices, you can reach us at:
[SKY DIMENSION MARKETING]
BO1-A-09-1 MENARA 2, KL ECO CITY, 3 JALAN BANGSAR
KUALA LUMPUR, Wilayah Persekutuan Kuala Lumpur 59200 Malaysia
📧 support@r3brandofficial.com
🌐 https://www.r3brandofficial.com/
🔁 Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
R3BRAND 